Privacy Policy

Last updated: August 19, 2025

Welcome to Fleur Furniture. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website located at fleurfurniture.com or visit our physical location at 2755 Lougheed Hwy, Coquitlam, BC V3K 1A7, Canada. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services to our customers and visitors.

1.1 Personal Information You Provide

When you interact with our services, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Account Information: Username, password, and preferences when you create an account
  • Communication Data: Information you provide when contacting us, including feedback, questions, and support requests
  • Newsletter Subscriptions: Email address and preferences for marketing communications
  • Event Registration: Information provided when registering for events, workshops, or tastings

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our website and services
  • Processing and fulfilling orders or requests
  • Managing your account and preferences
  • Responding to your inquiries and providing customer support
  • Sending newsletters, promotional materials, and marketing communications (with your consent)
  • Analyzing usage patterns to improve our website and services
  • Protecting against fraud, abuse, and security threats
  • Complying with legal obligations and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

  • Service Providers: Trusted third-party service providers who assist us in operating our website and providing services
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices
  • Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. For more detailed information about our use of cookies, please refer to our Cookie Policy.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information under certain circumstances
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fleur Furniture
2755 Lougheed Hwy, Coquitlam,
BC V3K 1A7, Canada
Phone: +1 (604) 722 8575
Email: privacy@fleurfurniture.com

We will respond to your inquiry within 30 days of receipt. For urgent privacy matters, please indicate "URGENT PRIVACY REQUEST" in your subject line.